什麼是旅遊禮賓服務？
NANIKOKO Travel Concierge 是專為造訪日本的遊客提供的聊天型個人支援服務。不論是旅行前還是行程期間，您都可以透過 WhatsApp、LINE 或 Messenger 聯繫我們，並依靠能夠在單靠翻譯不足以解決問題時採取實際行動的日本禮賓人員。
Good to Know before You Go.
01
No local phone number.
No way to call.
Hotel contacts, booking changes, lost items — in Japan, it all depends on a phone call.
02
Translate can help you read. It can't help you act.
A sudden fever, a stolen wallet — these need someone who can call and handle it in Japanese.
03
You can't search for what you don't know exists.
Hidden local spots, unwritten rules — things you'd love but would never think to ask.
Your concierge solves it
That's what your concierge is for.
We make the calls.
You send a message.
Restaurants, hotels, bookings, changes — all handled in Japanese, on your behalf.
Trouble? We're already on it.
Lost item, medical help, police report — your concierge calls, explains, and follows up.
We share what you
didn't know to ask.
Cultural tips, local gems, insider advice — through chat, your custom map, and your handbook.
詳情
Support Type
AI: Handles reservation requests and reminders, recommends spots from your custom map, and provides essential information about Japan.
Concierge: A Japanese staff member with deep local knowledge will assist you personally. Powered by advanced AI translation, we can communicate naturally in any language. Please note that phone support is not available.
Trip Duration
Plans other than Premium have a set duration. Please calculate your trip duration from your arrival date in Japan through your departure date (inclusive) when placing your order.
Don't worry if you make a mistake—if you accidentally overpay, your concierge will notice and refund the difference for the correct number of days.
(As part of our "No Regrets" Guarantee, we are committed to ensuring you never lose out.)
Pre-trip consultation is available from the day you purchase Travel Concierge, regardless of your trip duration or how far in advance your trip is. There is no time limit.
Response Hours
Pre-trip chat responses and inquiries about our services are handled during business hours.
During your trip, we respond beyond business hours. However, since we use a dedicated concierge system, responses may be delayed by up to 3 hours during nighttime or other busy periods.
Reservations
All plans include reservation assistance. Your concierge can book restaurants and experiences you specify, or recommend options based on your preferences.
With the AI Ticket Plan, you can request reservations through the NANIKOKO website using AI-issued tickets. Direct chat requests with a concierge are available only with the Personal and Premium plans.
Custom Map
Based on your questionnaire and consultation, your concierge will create a personalized map just for you—featuring restaurants, attractions, and experiences tailored to your interests.
Original Handbook
We'll deliver NANIKOKO's original handbook directly to your hotel—a keepsake to guide and inspire your journey.
How it Works
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1Choose Your Plan Personal, Premium, or AI Ticket Plan — pick what suits your trip
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2Select Options & Check Out Backed by our "No Regrets" Guarantee — cancel anytime, full refund
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3Connect with Your Concierge Your pass code and chat links (WhatsApp, LINE, Messenger, etc.) will be sent on the thank-you page after checkout
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4Fill Out the Questionnaire Share your dates, interests & any special requests
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5Receive Your Custom Map & Explore! Your personalized Google Map in 3 days — concierge support from day one
客戶成功案例
了解我們的個人化禮賓服務如何為來自世界各地的旅客創造難忘體驗
為英國專業人士打造高效率的工作度假規劃
這位英國專業人士希望在京都工作度假期間，同時兼顧工作與休閒。我們為他們規劃了共用工作空間，這些場所具備優秀的 WiFi 與高效的工作環境，並融入傳統氛圍。
由於他們在出發前一週就提出申請，我們有充足時間了解偏好，並安排符合工作行程的深夜餐廳訂位，確保他們在日本古都停留期間能達到最高效率。
為杜拜旅客打造專屬清真餐飲體驗
當這群來自杜拜的朋友在抵達當天聯繫我們時，我們立刻安排了清真認證拉麵與燒肉體驗。即使是臨時提出的需求，我們仍為他們成功預訂了私人抹茶體驗。
我們的客製化地圖標示了提供清真選項的包廂餐廳與米其林星級餐廳，確保他們在整段旅程中都能完美符合飲食需求。
在東京打造道地蜜月體驗
這對法國情侶在上次造訪時，因觀光客過多的景點而感到失望，因此希望在蜜月期間體驗真正的日本。我們為他們精選了一張客製化地圖，包含道地的在地景點、隱藏版秘境，以及符合他們興趣的角色周邊商店。
我們的推薦聚焦於深受當地人喜愛且價格親民的餐廳，讓他們能盡情享受正宗日本料理，又不會超出蜜月預算。
日本鄉間的動漫聖地與商店巡禮
這位加拿大旅客曾多次造訪日本，但這次旅程格外特別——前往岐阜縣動漫聖地的朝聖之旅。我們提供了詳細的動漫場景資訊，同時也介紹了當地餐飲與文化體驗。
我們的客製化地圖收錄了風景優美的觀景點與道地的日本鄉間體驗，讓他們不只停留在動漫景點，更能完整沉浸於鄉間魅力之中。