What is Travel Concierge?
NANIKOKO Travel Concierge is a chat-based personal support service for visitors to Japan. Message us on WhatsApp, LINE, or Messenger before and during your trip, and rely on a Japanese concierge who can take action when translation alone is not enough.
Good to Know before You Go.
01
No local phone number.
No way to call.
Hotel contacts, booking changes, lost items — in Japan, it all depends on a phone call.
02
Translate can help you read. It can't help you act.
A sudden fever, a stolen wallet — these need someone who can call and handle it in Japanese.
03
You can't search for what you don't know exists.
Hidden local spots, unwritten rules — things you'd love but would never think to ask.
Your concierge solves it
That's what your concierge is for.
We make the calls.
You send a message.
Restaurants, hotels, bookings, changes — all handled in Japanese, on your behalf.
Trouble? We're already on it.
Lost item, medical help, police report — your concierge calls, explains, and follows up.
We share what you
didn't know to ask.
Cultural tips, local gems, insider advice — through chat, your custom map, and your handbook.
Details
Support Type
AI: Handles reservation requests and reminders, recommends spots from your custom map, and provides essential information about Japan.
Concierge: A Japanese staff member with deep local knowledge will assist you personally. Powered by advanced AI translation, we can communicate naturally in any language. Please note that phone support is not available.
Trip Duration
Plans other than Premium have a set duration. Please calculate your trip duration from your arrival date in Japan through your departure date (inclusive) when placing your order.
Don't worry if you make a mistake—if you accidentally overpay, your concierge will notice and refund the difference for the correct number of days.
(As part of our "No Regrets" Guarantee, we are committed to ensuring you never lose out.)
Pre-trip consultation is available from the day you purchase Travel Concierge, regardless of your trip duration or how far in advance your trip is. There is no time limit.
Response Hours
Pre-trip chat responses and inquiries about our services are handled during business hours.
During your trip, we respond beyond business hours. However, since we use a dedicated concierge system, responses may be delayed by up to 3 hours during nighttime or other busy periods.
Reservations
All plans include reservation assistance. Your concierge can book restaurants and experiences you specify, or recommend options based on your preferences.
With the AI Ticket Plan, you can request reservations through the NANIKOKO website using AI-issued tickets. Direct chat requests with a concierge are available only with the Personal and Premium plans.
Custom Map
Based on your questionnaire and consultation, your concierge will create a personalized map just for you—featuring restaurants, attractions, and experiences tailored to your interests.
Original Handbook
We'll deliver NANIKOKO's original handbook directly to your hotel—a keepsake to guide and inspire your journey.
How it Works
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1Choose Your Plan Personal, Premium, or AI Ticket Plan — pick what suits your trip
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2Select Options & Check Out Backed by our "No Regrets" Guarantee — cancel anytime, full refund
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3Connect with Your Concierge Your pass code and chat links (WhatsApp, LINE, Messenger, etc.) will be sent on the thank-you page after checkout
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4Fill Out the Questionnaire Share your dates, interests & any special requests
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5Receive Your Custom Map & Explore! Your personalized Google Map in 3 days — concierge support from day one
Client Success Stories
Discover how our personalized concierge service has created unforgettable experiences for visitors from around the world
Efficient Workation Planning for UK Professional
This British professional needed a perfect blend of work and leisure during their Kyoto workation. We mapped out co-working spaces with excellent WiFi and productive environments in traditional settings.
Since they applied a week before arrival, we had ample time to understand their preferences and arrange reservations at late-night restaurants that fit their work schedule, ensuring maximum efficiency during their stay in Japan's ancient capital.
Specialized Halal Dining Experience for Dubai Visitors
When these friends from Dubai reached out on the day of arrival, we immediately arranged halal-certified ramen and yakiniku experiences. Despite the last-minute request, we secured them a private matcha ceremony session.
Our custom map highlighted private dining rooms and Michelin-starred restaurants with halal options, ensuring their dietary requirements were perfectly met throughout their stay.
Creating an Authentic Honeymoon Experience in Tokyo
This French couple wanted to experience the "real Japan" for their honeymoon after being disappointed by tourist-heavy attractions during their previous visit. We curated a custom map featuring authentic local spots, hidden gems, and character merchandise stores that matched their interests.
Our recommendations focused on affordable restaurants beloved by locals, ensuring they could enjoy genuine Japanese cuisine without breaking their honeymoon budget.
Anime Sacred Sites and Shop Tours in Rural Japan
This Canadian traveler has visited Japan multiple times, but this trip was special - a pilgrimage to anime sacred sites in Gifu Prefecture. We provided detailed information about anime locations while also introducing local dining and cultural experiences.
Our custom map included scenic viewpoints and authentic rural Japanese experiences, allowing them to fully immerse in the countryside charm beyond just anime locations.