Shipping policy

Operating Company: MiteConnect Inc.
Service Name: NANIKOKO
Last Updated: September 16, 2025

1. Basic Shipping Policy

1.1 Shipping Partners

  • Domestic Shipping: Japan Post, Yamato Transport
  • International Shipping: Japan Post (EMS, International Parcel), Yamato Transport (International Express)

1.2 Shipping Timeframe

  • Standard Processing Time: Orders are normally shipped within one week of placement
  • Shipping Delays: Due to global health crises and supply chain issues, shipping times may be extended
  • Delay Policy: Order cancellations based solely on shipping delays are generally not accepted

Important Notes:

  • Physical products are procured on-demand, which may cause shipping delays depending on inventory availability
  • If shipping delays exceed 30 days, customers may request order cancellation at their discretion

2. Shipping Address Requirements

2.1 Importance of Accurate Addresses

Customers are required to provide accurate and complete shipping addresses.

2.2 Address-Related Issues

  • Address Changes After Order Confirmation: Possible before shipment (additional fees may apply)
  • Address Changes After Shipment: Not possible due to carrier regulations
  • Delivery Issues Due to Address Errors: The following applies:
    1. Redelivery costs are the customer's responsibility
    2. Reshipping after return to sender incurs additional charges
    3. For clear address input errors, we will consider responses on a case-by-case basis

3. Customs Clearance Procedures

3.1 Customs Process

  • Customs Processing: Local customs offices handle import procedures for packages
  • Customs Delays: If tracking status doesn't update within a week, packages may be held by customs

3.2 Customer Responsibilities

  • Check for phone calls, emails, or notices from customs authorities
  • Contact local customs departments directly when necessary
  • We do not have the authority to contact customs on your behalf, so customer action is required

4. Duties and Taxes

4.1 Customer Responsibility

The following costs are entirely the customer's responsibility:

  • Customs Duties and Import Taxes
  • Value Added Tax (VAT)
  • Customs Handling Fees
  • Customs Inspection Fees

4.2 Customs-Related Issues

  • Return due to unpaid duties: Reshipping costs are customer's responsibility
  • Shipping impossible due to export restrictions: Full refund provided
  • Customs confiscation: Outside our responsibility (no refund available)

5. Delivery Completion and Receipt Confirmation

5.1 Definition of Delivery Completion

Delivery is considered complete when the shipping carrier records it as delivered in their system.

5.2 Steps to Take If Package Cannot Be Located

  1. Check with family members/roommates for proxy receipt
  2. Verify with building managers/receptionists for package storage
  3. Confirm storage status with local post offices
  4. Contact shipping carriers directly

5.3 Handling Missed Deliveries

  • Check for delivery attempt notices
  • Collect packages within carrier storage periods
  • We are not responsible for packages returned after storage period expiration

6. Shipping Insurance and Compensation

6.1 Shipping Insurance

  • Insurance Coverage: Not provided
  • Loss/Damage: Handled within standard carrier compensation limits

6.2 Scope of Responsibility

  • Our Responsibility: Product management until shipment
  • Carrier Responsibility: Loss/damage during transit
  • Customer Responsibility: Providing accurate addresses and proper receipt

7. Shipping Restrictions and Limitations

7.1 Factors Preventing Shipping

  • Countries/regions subject to export restrictions
  • War zones and conflict areas
  • Areas with logistics suspension due to natural disasters
  • Regions with shipping restrictions due to infectious disease measures

7.2 Response When Shipping Is Impossible

  • When shipping impossibility is confirmed: Full refund provided
  • Partial regional restrictions: Alternative shipping methods proposed

8. Shipping Costs

8.1 Shipping Fee Structure

  • Domestic Shipping: May be included in product price or charged separately
  • International Shipping: Varies by weight, size, and destination
  • Additional Shipping Fees: Incurred for address changes, redelivery, etc.

8.2 Shipping Cost Display

  • Shipping costs clearly displayed before order confirmation
  • Potential shipping cost changes due to currency fluctuations

9. Special Shipping Services

9.1 Express Shipping

  • Eligible Products: In-stock items only
  • Additional Charges: Separate billing
  • Shipping Time: Approximately half of standard time (estimated)

9.2 Delivery Specification Services

  • Time Specification: Within carrier service areas
  • Date/Time Requests: Accommodated when possible (not guaranteed)

10. Disclaimers

10.1 Company Disclaimers

We are not responsible for the following:

  • Delays/damages due to force majeure including natural disasters, wars, terrorism
  • Damages due to customs inspections/confiscations
  • Delivery failures due to customer address errors
  • Loss/damage due to carrier negligence (outside carrier compensation coverage)

10.2 Limitation of Liability

  • Our liability for damages is limited to the product purchase price
  • Indirect damages and opportunity losses are not subject to compensation

11. Contact Information

For shipping-related inquiries:

Email: info@nanikoko.com
Phone: +81-3-6416-3493 (Weekdays 10:00-17:00 JST)
Address: 3-8-6 Okusawa, Setagaya-ku, Tokyo 158-0083, Japan

※ This policy may be changed without prior notice. Please check our website for the latest version.