This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from NANIKOKO (the "Site").

Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and other details. Additionally, as you browse the Site, we collect information about the individual web pages or products you view and how you interact with the Site.

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number.

Payment Information: Credit card information is collected and processed through the payment services you use (such as Shopify, PayPal, etc.). Our Site does not directly store your credit card numbers.

Service Usage Information

When you use our various services, we collect the following information:

• Travel Concierge Service: Chat history, travel plans, information about your preferences
• Real Estate Research Service: Research request details, property information, research reports
• Booking Agency Service: Reservation preferences, booking destination information, reservation details
• Product Sales Service: Purchase history, product preference information
• Subscription Box Service: Delivery information, product preference data

When we refer to "Personal Information" in this Privacy Policy, we mean Device Information, Order Information, and Service Usage Information.

Security

To protect your personal information, we implement appropriate technical and organizational measures. Payment information is encrypted using SSL technology and processed according to industry-standard security protocols.

Cookies

We use cookies to enhance Site functionality and improve your user experience.

Main purposes:

• Session management
• Shopping cart information storage
• Site usage analytics
• Third-party service functionality (Shopify, etc.)

If you prefer not to use cookies, you can disable them in your browser settings, though some features may not function properly.

Other Tracking Technologies: We use log files and web beacons to record site behavior and collect IP addresses, browser information, and other data.

How We Use Your Personal Information

Use of Order Information

We use the Order Information we collect to fulfill orders placed through the Site (including processing payments, arranging shipments, and providing invoices and order confirmations). Additionally, we use this information to:

• Communicate with you
• Prevent fraudulent use
• Provide information or advertising related to our products or services in accordance with your preferences

Use of Device Information

We use the Device Information we collect to prevent fraudulent use and to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site and assessing the success of our marketing campaigns).

Use of Service Usage Information

We use this information to provide and improve our services, make optimal recommendations to customers, and enhance service quality.

How We Obtain Your Consent

By clicking the order confirmation button or applying for our services, you consent to this Privacy Policy.

When we ask for your personal information for secondary purposes, such as marketing, we will ask for your explicit consent or provide you the opportunity to decline.

Sharing Your Personal Information

Technology and Payment Related

• Shopify Inc.: For online store operations
• Payment service providers: For payment processing (credit card companies, PayPal, etc.)

Shipping Related

• Japan Post, Yamato Transport: For product delivery (name, address, phone number, product information)

Service Provision Related

When you use individual services (e.g., booking agency), we provide necessary information to service providers:

• Booking destinations (restaurants, beauty salons, etc.): For reservation implementation (name, contact information, reservation details)

Note: We do not share purchase history or preference information collected through our product sales or subscription box services with third parties other than those mentioned above.

International Transfers

Your personal information is processed under appropriate protective measures. For customers in the EU, we handle information in compliance with GDPR.

Payments

Payment processing is handled by Shopify and payment companies according to industry-standard security protocols (such as PCI-DSS). Our Site does not directly store credit card information.

Data Retention and Deletion

Basic Policy

We retain personal information for service improvement purposes unless you request deletion or legal obligations require deletion. If you wish to have your information deleted, please contact us.

Retention Periods

• Order Information: Legal retention period (generally 7 years)
• Service Usage Information: Retained unless customer requests deletion

Your Rights

You have the right to request access, correction, deletion, and suspension of use of your personal data. Customers in the EU also have additional rights under GDPR.

To exercise these rights, please contact us at info@nanikoko.com. After identity verification, we will respond within 30 days.

Age of Consent

By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor dependents to use this Site.

Contact Information

For inquiries regarding the handling of personal information and various requests, please contact us at:

Contact: info@nanikoko.com
Business Hours: Weekdays 10:00-17:00 (Japan Time)
Response Period: We will respond within 30 days of your inquiry

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

---

Last Updated: September 15, 2025
MiteConnect Inc.