About Our Services in General

A: NANIKOKO is a concierge service for foreign visitors to Japan. We primarily offer travel guidance and real estate research services, providing personalized support from local Japanese staff to help foreign customers enjoy a smooth experience during their stay in Japan or when considering real estate. From the planning stage through the entire stay, we accommodate a wide range of needs with our personalized services.

A: NANIKOKO supports all languages. We have implemented high-performance AI translation, allowing customers to communicate without any discomfort. Rest assured, all messages are directly replied to by our local Japanese staff.

A: Initially, we provided services primarily in major cities such as Tokyo, Kyoto, and Osaka. However, as of March 2025, we have expanded our service area to all 47 prefectures in Japan. Our dedicated concierges are now available to support you anywhere in Japan.

A: Our fee structure varies depending on the service. For travel guidance services, we offer several plans ranging from basic chat support to detailed travel planning. Real estate research services are priced according to property type and research content. For more details, please check each service page.

A: The process is as follows: ① Select and purchase your desired concierge service from our website ② After payment confirmation, your assigned concierge will contact you via email ③ We'll discuss the details of your requirements ④ Our dedicated staff will provide you with concierge services. The specifics vary depending on the type of service, so please check each service page for details.

A: Our cancellation policy varies by service. In general, we offer a full refund for concierge services if canceled within 3 days of purchase.

A: We accept credit cards (Visa, Mastercard, American Express, JCB, Discover), PayPal, and bank transfers.

A: We do not offer phone support. However, you can contact us as many times as needed during your trip through Messenger or WhatsApp.