About Travel Concierge

A: NANIKOKO is a dedicated concierge service designed to help you enjoy a comfortable trip to Japan. We serve as a bridge between guided tours and independent travel. We provide support from the planning stage, and during your stay, we are available 24 hours a day. From restaurant reservations to specialized local information, custom map creation, and handling schedule changes, we support every aspect of your Japan trip to ensure it runs smoothly and becomes memorable.

A: NANIKOKO's concierge service is not like a local tour where you follow a guide with a large group to predetermined locations. Instead, we support individual customers who create their own itineraries and travel comfortably with online assistance. Without a physical guide, you can realize your ideal trip on your own terms.

By traveling with custom maps created specifically for your preferences, you can discover new places. One of the attractions is that you don't need to visit all the places we suggest - you can decide which suggested locations you want to visit each day.

Japan is a safe country, so you can enjoy tours safely without joining local tour groups. However, there are barriers such as the Japanese language and complex transportation networks. I believe NANIKOKO's concierge service enhances your travel freedom while eliminating anxiety.

A: Yes, that's possible. Please contact us with any questions before purchasing our service. We'll ask about your travel preferences, budget, places you want to visit, and suggest the most appropriate support for you.

A: We can flexibly accommodate sudden schedule changes during your trip, so please contact us anytime. Whether it's due to weather changes, health issues, or unexpected schedule changes, your dedicated concierge will propose alternative plans and make necessary adjustments for any situation.

A: Yes, we can accommodate group travel. The basic fee is set for one group regardless of the number of travelers, so there are no additional charges. However, for large groups or special requests such as VIP services, please consult with us separately.

A: Of course we can. We can suggest plans tailored to your special needs, such as vegan, gluten-free, halal dietary restrictions, physical mobility limitations, or family plans with children. Please let us know your requirements in advance, and we will accommodate them appropriately.

A: During your trip, you can contact your dedicated concierge 24 hours a day. We will respond immediately in case of emergency, so please rest assured. After you purchase our service, we will provide you with detailed contact information for your assigned concierge.

A: Yes, we also provide support for restaurant reservations only. If you only need reservation assistance, our "Booking Assistant" service is convenient. We handle reservations for popular and high-end restaurants that can be difficult for foreign tourists to book. Please let us know your preferred restaurant, date, time, and number of people through this site (https://nanikoko.com/collections/booking-assistant). Your first reservation will be handled free of charge. If you let us know your budget and preferred cuisine type, we can also suggest optimal restaurants and make reservations on your behalf. Please see the "Booking Assistant" service page for details.

A: We can arrange any travel destination or activity throughout Japan, from major tourist spots to hidden gems. We suggest a wide range of experiences tailored to your interests, including traditional cultural experiences (tea ceremony, kimono fitting, sushi making), nature experiences (Mt. Fuji trekking, hot spring tours), and the latest entertainment (theme parks, anime spots).

A: Yes, we can propose travel plans based on traditional Japanese festivals and seasonal events (cherry blossoms, autumn leaves, snow festivals, etc.). We will guide you using local knowledge about crowd conditions and optimal viewing spots. For popular events, we recommend consulting with us early.

A: Yes, we provide all kinds of support related to transportation, including how to use Japan's complex public transportation (trains, subways, buses), how to choose the optimal tickets or passes, and transfer guidance.

A: Yes, we offer plan suggestions that fit your budget. From economical travel to luxury experiences, we will suggest plans that maximize enjoyment within your budget. Please let us know your budget and which experiences you would like to prioritize.

A: Absolutely. We can suggest family-friendly travel plans suited to your children's ages. We prepare plans that consider interactive facilities for children, family-friendly restaurants, and ease of movement. We also provide information necessary for families with children, such as stroller accessibility and nursing facilities.

A: Yes, we provide advice and support for shopping in Japan. We can help make your shopping more enjoyable and economical by recommending shopping spots, uniquely Japanese souvenirs, limited product information, and tax-free procedure support. If you're looking for specific items, we can also provide appropriate information.

A: Yes, we can suggest travel plans that allow you to fully experience Japan's seasonal attractions, tailored to the season and climate. We provide climate information for each region, advice on appropriate clothing, and information on seasonal experiences and events to support a comfortable trip.

A: No, NANIKOKO does not provide local guide services. Therefore, if necessary, we would arrange guide staff from other companies for you.

A: Yes, we provide advice on internet connection during your stay in Japan. We can guide you on how to obtain pocket Wi-Fi or prepaid data SIM cards, and how to choose the optimal plan.

A: If you fall ill during your trip or an emergency occurs, we also provide information on medical institutions that can accommodate foreign languages and handle reservation services. Additionally, we offer 24-hour support for all emergencies, including lost valuables or accidents.