Specified Commercial Transactions Act

About the Seller

Name of Seller

MiteConnect Inc.

Address of Seller

3-8-6 Okusawa, Setagaya-ku, Tokyo 158-0083, Japan

Contact Information

Phone: +81-3-6416-3493 (Available weekdays 10:00-17:00 JST only)
Email: info@nanikoko.com
※Please contact us primarily by email

Name of Representative

Erina Sawashi

Website URL

https://nanikoko.com/

Products and Services

Products Sold

  • Product Types: Food products (cup noodles, confectionery, tea powder, etc.) and other products manufactured and sold in Japan
  • Product Details: As described on each product page
  • Subscription Box: Assorted Japanese products selected by our company for regular delivery

Product Quality and Safety

We are a retailer of products and do not manufacture them. Product quality and safety are the responsibility of the manufacturers.

Pricing and Payment

Product Prices

Prices listed on each product page (shipping included)

Subscription Fees

Monthly fees as listed on each plan page

Payment Methods

  • Credit cards (Visa, Mastercard, American Express, JCB, etc.)
  • Bank transfer
  • PayPal
  • Other payment methods designated by our company

Payment Timing

  • Product Sales: At order confirmation
  • Subscription: Initial payment at contract, automatic monthly billing thereafter

Other Costs

  • Customs duties and import taxes: Customer responsibility
  • Additional shipping costs: May apply depending on destination
  • Foreign exchange fees: May apply to customers for foreign currency payments

Shipping

Shipping Method

International shipping via Japan Post or other shipping companies designated by our company

Shipping Costs

Included in product price

Shipping Schedule

  • In-stock products: Shipped within 3-7 business days after order confirmation
  • Special order products: Shipped within 7-14 business days
  • Subscription: Shipped on specified date each month

Shipping Areas

Worldwide (excluding some areas where shipping is not available)

Shipping Notes

  1. Products may not be shipped due to import regulations of the destination country/region
  2. Shipping may be delayed due to weather, traffic conditions, customs inspection, etc.
  3. Shipping troubles due to incorrect delivery address are the customer's responsibility
  4. Shipping insurance is not included

Returns and Exchanges

Return and Exchange Conditions

  1. Defective products/shipping accidents: Please contact us within 7 days of product arrival
  2. Customer convenience: Returns and exchanges are not accepted for food products due to hygiene management considerations
  3. Subscription: Changes and cancellations possible until 7 days before next scheduled delivery

Return and Exchange Process

For defective products, please contact us by email or phone. After confirmation, we will ship replacement products or process refunds.

Return and Exchange Shipping Costs

  • Defective products/company reasons: Company responsibility
  • Customer convenience: Returns generally not accepted

Refund Method

Refunds will be processed using the same payment method. For credit cards, refunds will be processed through the card company.

Cancellation

Order Cancellation

  • Before product shipment: Full refund
  • After product shipment: Subject to return regulations
  • Subscription: Cancellation possible until 7 days before next scheduled delivery

Cancellation Method

Please contact us by email or through the My Account page on our website.

Other Important Matters

Import/Export Regulations

  1. Products prohibited or restricted for import under the laws and regulations of the destination country cannot be shipped
  2. Shipping may be delayed or suspended due to customs inspection
  3. We are not responsible for shipping delays or inability to ship due to these reasons

Product Handling and Storage

Please handle products according to the handling instructions and storage methods indicated on the products.

Allergy and Health Warnings

Customers with food allergies must check the ingredient list on product detail pages. We are not responsible for allergy-related troubles.

Expiration Dates

As we procure products on demand without maintaining inventory, we deliver products as fresh as possible, but expiration dates follow the manufacturer's labeling.

Foreign Exchange Fluctuations

When prices are displayed in foreign currencies, the yen equivalent may fluctuate due to exchange rate changes.

Business Continuity

In case of force majeure such as natural disasters, epidemics, wars, government regulations, etc., making product procurement and shipping difficult, services may be temporarily suspended.

Personal Import

Purchases through this service are treated as personal imports. Resale of personally imported products may be prohibited by law.

Complaints and Consultation

For any issues regarding products or services, please contact us first.
Email: info@nanikoko.com (Recommended)
Phone: +81-3-6416-3493 (Weekdays 10:00-17:00 JST only)

If the issue is not resolved, you may consult the following organizations:

  • National Consumer Affairs Center of Japan: 188 (Consumer Hotline)
  • Local Consumer Affairs Centers: Please contact your local government

Last Updated: September 15, 2025
MiteConnect Inc.